Thank you for your interest in our grocery website. Our shipping policy is designed to ensure that your groceries are delivered to you safely and efficiently. Here are the key points of our shipping policy:

1. Delivery Zones: We offer shipping services to specific geographic areas or regions. Please check our website or contact our customer service to determine if we deliver to your location.
2. Delivery Time: We strive to deliver your groceries within the shortest possible time frame. Delivery times may vary depending on your location and the volume of orders we receive. During the checkout process, you will be provided with an estimated delivery window.
3. Delivery Options: We offer different delivery options to cater to your needs. These options may include standard delivery, express delivery, and same-day delivery (subject to availability in your area). The availability of these options may vary depending on your location and the items in your order.
4. Shipping Charges: Shipping charges may apply to your order. The cost will be displayed during the checkout process before you confirm your purchase. We may offer free shipping promotions from time to time, so keep an eye out for any applicable offers.
5. Packaging: We take great care in packaging your groceries to ensure they arrive in optimal condition. Perishable items are packed with appropriate insulation and cooling materials, if required, to maintain freshness. Non-perishable items are packed securely to prevent damage during transit.
6. Delivery Partners: We work with reliable shipping carriers to handle the transportation and delivery of your groceries. Our delivery partners are chosen based on their ability to provide timely and efficient service.
7. Order Tracking: You will receive a confirmation email or SMS with tracking information once your order has been dispatched. This will allow you to monitor the progress of your delivery.
8. Delivery Issues: If you encounter any issues with your delivery, such as damaged or missing items, please contact our customer service team immediately. We will work to resolve the issue promptly and to your satisfaction.

Phone: 18003093811
Email: info@malaonlineshoppee.com

1. Eligibility: Perishable items cannot be returned due to their nature. Non-perishable items may be returned if they meet our return criteria.
2. Damaged or Incorrect Items: If you receive damaged or incorrect items, please contact our customer service within 24 hours of delivery. Provide relevant details and images for quick resolution.
3. Returns: Non-perishable items may be returned within 7 days of delivery in unused condition with original packaging. Contact support for approval before sending anything back.
4. Refunds: Once we receive and inspect your return, we will notify you about the refund approval or rejection. Approved refunds will be processed to the original payment method within a few days.
5. Exchanges: We do not offer direct exchanges. You must return the item and place a new order.
6. Return Shipping: If the return is due to our error, we will cover the shipping cost. Otherwise, you are responsible for return shipping.
7. Exceptions: Items such as personal care products, baby products, and items marked as non-returnable cannot be returned unless they are damaged or defective.

Please contact our customer service team for any return-related assistance.

MALA ONLINESHOPPEE PRIVATE LIMITED values your privacy. This policy explains how we collect and use your information:

• Policy Changes: We notify changes via email or notices on the site.
• Information Collected: Includes name, address, phone, email, credit card, etc.
• Collection Methods: Via communication, forms, and usage of the website.
• Use: For internal services, analytics, and improvements.
• Disclosure: May be shared with successors or for legal compliance.
• Cookies: Used to track site usage and preferences.
• Security: Commercial-grade protection for personal info.
• Access/Change Info: Email us at support@malaonlineshoppee.com
• Opt-Out: Options provided to unsubscribe from communications.

MALA ONLINESHOPPEE PRIVATE LIMITED

These terms of use (the "Terms of Use") govern your use of our website https://malaonlineshoppee.com/ (the "Website") and our mobile application (the "App"). The Website and App are jointly referred to as the "Platform". Please read these Terms of Use carefully before using our services.

USE OF PLATFORM AND SERVICES

• All commercial/contractual terms are agreed upon by Buyers and Merchants directly.
• MALA ONLINESHOPPEE PRIVATE LIMITED does not control or determine such terms, but may assist with order fulfillment, payments, and other services.
• Goods provided may not meet specific expectations or requirements.
• Availability of certain items may vary.
• Merchants may serve incorrect orders.

PERSONAL INFORMATION THAT YOU PROVIDE

To use our services, you must create an account. We collect personal details like your name, phone number, and email. You may review and revise your profile anytime. Delivery time estimates may vary.

ACTIVITIES PROHIBITED ON THE PLATFORM

• Engaging in illegal activities using the platform.
• Posting content that violates intellectual property rights.
• Harassment or threats towards individuals.
• Encouraging prohibited actions.

AMENDMENTS

We reserve the right to modify these Terms at any time. Continued use after changes indicates your acceptance of the revised Terms.

PAYMENT

Payment methods may be modified. Online transactions are handled by third-party providers. We do not store payment information. Refunds and disputes are handled per our policies.